Franchise Marketing Best Practices for Directories, Maps, and Apps

Bassem Ghali is a 2-time winner of the Canadian Entrepreneur of the Year award and a digital marketing strategist with over 20 years of experience working with companies such as Canadian Tire, Vistaprint, Remax Canada, Alpha Laps, Xplornet, and Toronto Star.


Search and social are not the only categories of listing. Several other options such as maps/GPS, directories and apps are also provided to the franchise marketing agency, therefore making listings and ads major methods of introducing new businesses to yourself. 


Though prominent, the possibilities of Maps and GPS boosting your franchise slightly depends on if someone searches in their area for an offering related to yours. A recent survey has proven that among the 70% costumers that show interests in location-based ads and alerts, about 53% will probably be attracted instantly, while the other 47% are likely to be attracted by further promotions. 


More reasons why your listings should always be updated is their ability to help draw new custumers by popping up on suggestions especially for Map apps such as Google Maps. Some online apps like Foursquare, and special apps that base on websites such as Yelp, TripAdvisor and others do present businesses close by to their costumers by categories. 


These types of listings that we mentioned earlier are usually controlled at corporate levels, but in cases where you are operating on a local marketing platform, the responsibility can be divided between the franchisor and the franchisees in a way that they can both work together. 


It is good to invest on maps and apps that are mostly obtained at the franchisor level, and patronized by franchisees when it comes to airing ads because larger purchases saves costs. 

It is also important to attend to all reviews (both positive and negative), and give respective responses. In the poll conducted about response to review conducted by Uberall above, about 70% responded that their reviews on stores where not replied to and many added that they stopped patronizing those stores. We can now extract that when it comes to reviews, whoever is managing them should communicate clearly and be keen to observe crucial information that can help in better decision making to the ends of costumer satisfactions. 

Customer Referral Offers

Many franchisors try to gain more clients by persuading their customers to suggest and recommend their franchises to other people. This referral system is mostly effective when tips are offered to the customers as extra motivation. 

Social Follows or Email Sign-up Offers

When social media was newly introduced, businesses often offered coupons to attract followers on social media platforms. Although it's not as popular as before, you can still find franchises that adopt this technique to build a list of customers. 

In some companies like the Coyote Ugly Saloon, to access free Wi-Fi, one must fill the sign up page that involves customer information and promotes social follows.  

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